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Cookie notice

Last updated: 29 November, 2024

Who we are

We are Smartcomply Technology Solutions Limited (hereinafter referred to as "Smartcomply", "we", "our", or "us"), an automated and AI-powered compliance and cybersecurity company. We specialize in helping businesses protect their digital assets, meet regulatory requirements, and improve their overall security, using the latest technology and expertise to help organizations reduce risks, simplify compliance, and safeguard sensitive information from cyber threats. Our address is The Bunker Building 279 Herbert Macaulay Way Yaba, Lagos, Nigeria.

Cookie notice overview

This Cookie Notice explains what Cookies are and how we use them. Cookies do not typically contain any information that personally identifies a user. However, personal information that we store about you may be linked to the information stored in and obtained from Cookies. For more details on how we use, store and keep your data secure, see our Privacy Notice

What Are Cookies

Cookies are small pieces of data stored in text files saved on your mobile device or computer when you visit a website. Cookies allow the website's server to record and store your actions and preferences, such as login information, user history, language settings, font settings, color settings, and other display preferences, over a particular period.
Cookies ensure visitors do not have to continuously re-enter their details or information whenever they revisit the site or surf between pages.
Cookies are used to remember your preferences for single visits through sessional cookies or multiple repeat visits through permanent cookies.

How We Use Cookies

Cookies are essential for our websites/webapps to function optimally and enhance performance for a better user experience. The websites/webapps administrator(s) controls all cookies used on the site and grants third-parties access for statistics and analytics purposes. Cookies are needed to identify visitors and remember their site actions and online behaviors.
We use cookies for various reasons, which are explained in detail below. Please know that cookie-related information is not used to identify you personally.

I. Necessary cookies: These cookies are essential for the webapp to function properly and provide basic services.

II. Analytics cookies: They are used to understand how visitors interact with the Website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

III. Functional cookies: They help to perform certain functionalities like sharing the Website's content on social media platforms, collecting feedback, and other third-party features.

We use cookie on our Web-app as described below:

domain

description

type

__cf_bm

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Necessary

1P_Jar

Used for google font on the app.

Functional

Crsftoken

A CSRF token is a unique, secret, and unpredictable value that is generated by the server-side application and shared with the client.

Necessary

session_id

A session ID is a unique number that a Web site's server assigns a specific user for the duration of that user's visit (session)

Necessary

_fbn

Used by Facebook Analytics to track user interactions and provide insights into website or app usage

Analytics

We use the following cookies on our Website

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences.

name

purpose

expiration

__cfruid

This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.

Session

Sid

This cookie preserves users state across page requests

1 year

Preference

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

name

purpose

expiration

Locale

The cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language.

Persistent

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

name

purpose

expiration

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2years

_ga_#

Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit

2years

_gat

Used by Google Analytics to throttle request rate.

1 day

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

name

purpose

expiration

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behavior across websites.

Session

lastExternalReferrer

Detects how the user reached the website by registering their last URL-address.

Persistent

lastExternalRefererTime

Detects how the user reached the website by registering their last URL-address.

Persistent

uid

Unique user ID that recognizes the user on returning visits

How to Manage and Delete Your Cookie

Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Website/Webapp. You can refuse to accept cookies by activating the appropriate setting on your browser. If you do not wish to accept cookies connected with your use of our Website/Web-app, you may delete and block or disable cookies via your browser settings; see below for more information on how to do this.:

Firefox
Internet explorer
Google chrome

If you have any questions or complaints about this Cookie Notice, you can contact us by email at ope@smartcomplyapp.com.

For this Notice, the supervisory authority is the Nigeria Data Protection Commission (NDPC), and the complaint can be sent via email at info@ndpc.gov.ng

Privacy notice

Last updated: 22 November, 2024

Introduction

This Privacy Notice ("Notice") governs your use of all our products and services, which includes our websites and Apps listed below (collectively referred to as "Our Products") and your rights regarding our collection, use, storage and protection of your data. Your privacy is important to us.
Websites:

https://smartcomply.com
https://intel.smartcomply.com
https://secure.smartcomply.com
https://adhere.smartcomply.com

Apps:

https://intel.smartcomply.com/login
https://app.smartcomply.com/
https://adhere-app.smartcomply.com/

In collecting some information, we are acting as a data controller and processor and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Privacy notice overview

SmartComply Technology Solutions Limited is dedicated to protecting the privacy of its merchant and users. As such, we have implemented the necessary measures to comply with the Nigeria Data Protection Regulation (NDPR), Nigeria Data Protection Act (NDPA), which is designed to regulate the collection, processing, and use of personal data in Nigeria.

Who we are

We are SmartComply Technology Solutions Limited (hereinafter referred to as ‘Smartcomply’). Our address is The Bunker Building 279 Herbert Macaulay Way, Yaba, Lagos, Nigeria. You can contact us at the above address, by email at support@smartcomplyapp.com or by telephone on +234 813 326 2024.

Personal Information Collected

As a user or merchant using the Smartcomply website/web-app, we may collect your personal information including your:

full name
email address
phone number
postal/company address
billing and transaction details
demographic information

We process your personal information based on the action you take, for example, when you create an account, sign up for newsletters, complete a form related to one of our services, contact us for technical support or customer service, we may also use your information for payment processing purposes, or when it is necessary to comply with applicable laws.

Cookies

Cookies are tools used to automatically collect information from you when you use Our Products. When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer and information about the usage is specified in ourCookie Notice.

Legal bases

We are required to process your data under at least one of these lawful bases:

a. Legitimate interest: Processing your data is necessary for our legitimate interests or the legitimate. interests of a third party, provided your rights and interests do not outweigh those interests.

b. Consent: You have given explicit consent for us to process your data for a specific purpose.

c. Legal obligation: If the processing of your data is necessary where there is a statutory obligation on us.

Purpose of processing your data and the lawful bases

We collect your data to:

Purpose of Processing

Lawful Bases

For the administration of our business
To help us to develop, improve, customize or restructure our services
To enforce our terms of service and any terms and conditions of any other agreements for our services

Legitimate interest

To send marketing or promotional messages to you

Consent

To take statistical data for use internally
To send you service-related messages

Legitimate interest

To secure your data and prevent fraud

Legitimate interest, legal obligation

To inform you whenever there are changes to our terms of business or services

Legal obligation

To install non-strictly necessary cookies on your device

Consent

To inform you whenever there are changes to our terms of business or services

Legal obligation

Protection of Personal Information

Smartcomply is committed to protecting your personal information from unauthorized access, misuse, loss, modification, or disclosure. We have implemented appropriate technical, physical, and administrative safeguards to ensure the confidentiality, integrity, and availability of personal information.

Disclosure of Personal Information

To protect your privacy is our priority, we limit the sharing of your Personal Information outside of Smartcomply. We will not share Personal Information about you except under the circumstances listed below.

Smartcomply may disclose personal information to its service providers and third-party vendors who work on our behalf. The service providers we use are obligated by contract to keep your personal information private and secure and only use it for its intended purposes in compliance with this Notice. It's important to note that the data protection laws of the service provider's country may not be as stringent as those in your country.

By agreeing to this Notice, you acknowledge and authorize these third-party service providers to use your personal information. We will take all reasonable precautions to ensure your information is treated with the utmost security and in compliance with the Privacy Notice, and we will not transfer your personal information without appropriate measures being taken. Your information is shared or disclosed with your permission or based on your direction, for instance, if you allow a third-party website client or app to access your account.

Smartcomply also reserves the right to disclose your personal information where required by law to regulatory, law enforcement, or other government authorities, including during routine regulatory inspections.

Your Rights

We will like to ensure that our users and merchants are aware of their rights.

as data subjects,you have the following data protection rights:

- By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

- If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

- If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

- If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

- You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

- Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To exercise these rights or lodge a complaint, please contact Smartcomply's Data Protection Officer.

The contact details of our Data Protection Officer are:

Name: Opeyemi Ajakaye-Maku

Email: ope@smartcomplyapp.com

Post Address: The Bunker Building 279 Herbert Macaulay Way, Yaba, Lagos, Nigeria.

Phone Number: +234 708 650 1941

Data retention period

Your data or any other information collected will be stored for as long as necessary to fulfil the purposes described in this Notice. However, we will also retain data subject to relevant provisions of applicable laws, resolve disputes, and enforce our legal agreements and policies.

Cookie Policy

Our website and web application currently do not use any cookies or similar tracking technologies to store personal information or track user activity. As we are committed to your privacy and compliance with the Nigeria Data Protection Regulation (NDPR) and Nigeria Data Protection Act (NDPA), we will notify you of any future updates to this policy, including the introduction of cookies. Should we implement cookies in the future, you will be provided with detailed information about the types of cookies, their purposes, and options to manage your cookie preferences. For now, you can browse with confidence that no data is being collected through cookies

International transfer of data

To achieve the purposes described in this Notice, we may transfer your data to countries that may not offer an adequate protection level or are not considered to have sufficient law by the Nigeria Data Protection Regulation (NDPR) and Nigeria Data Protection Act (NDPA).

Where personal data is to be transferred to a country outside Nigeria, we shall put adequate measures to ensure data security.

Our data transfers to countries that do not offer an adequate protection level are subject to the Nigeria Data Protection Regulation (NDPR) conditions. We will therefore only transfer Personal Data out of Nigeria on one of the following conditions:

Your consent has been obtained;
The transfer is necessary for the performance of a contract between us and you or implementation of pre-contractual measures taken at your request;
The transfer is necessary to conclude a contract between us and the third party in your interest;
The transfer is necessary for reason of public interest;
The transfer is for the establishment, exercise or defence of legal claims; or
The transfer is essential to protect your vital interests or other persons, where the data subject is physically or legally incapable of giving consent.

Please get in touch with us to obtain relevant information regarding your data transfers to third countries (including the appropriate transfer mechanisms).

Complaints

If you are concerned about an alleged breach of data protection law or any other regulation by us, you can contact the Data Protection Officer (DPO). The DPO will investigate your complaint and provide information about how your complaint is handled.

Please be informed that you may complain to the relevant data protection authority where your complaints are not satisfactorily addressed.

Changes to Privacy Notice

The most current version of this Notice governs our processing of your personal data and we may revise this Notice from time to time as needed. Smartcomply reserves the right to change its Notice as needed for compliance with NDPA & NDPR. Any changes to this Notice will be posted on our website, and the effective date will be indicated.

Contact Us

If you have any questions, concerns, or suggestions regarding our Privacy Notice, please contact our Data Protection Officer.

You may further contact us via

Phone: +234 813 326 2024

Address: The Bunker Building 279 Herbert Macaulay Way, Yaba, Lagos, Nigeria.